IT organizations are pressured to deliver an exceptional, 24/7 customer experience. But all too often they are asked to meet these needs using traditional, inflexible event management tools that are unable to scale with the ...
Contact centers today are continually struggling to retain agents and customers alike. Customer service not only needs to be easier and faster but also smarter-offering personalization across every customer's preferred channel.
This book gives IT professionals a practical understanding of privileged account management (PAM). It describes what privileged accounts are, where they reside throughout an IT environment, and how they function. Most importantly, this book explains ...
IBM Food Trust is the first blockchain food safety solution that allows transaction partners to confidently and securely share food information, creating a more transparent and trustworthy global food supply chain.
How do organizations protect their data from persistent, sophisticated and well-funded attackers? Ponemon Institute's latest survey of current IBM Security Guardium clients shows how the Guardium platform has improved organizations' ability to protect their ...
As Cloud migration continues to be more pervasive, the struggle between IT management keeping pace with the complex digital business infrastructures of new cloud assets and Security teams ensuring their organization's posture is secure, while ...
In a new 451 Research Pathfinder Report, "The Employee Experience: WHAT IT LOOKS LIKE AND WHY IT'S CRITICAL FOR YOUR BUSINESSES SUCCESS," Chris Marsh of 451 Research notes, "The idea that people matter - and ...
In 2018, Citrix announced the unveiling of the industry's first digital workspace to enable people-centric computing within organizations. Join us for this webinar and hear leading industry analyst Mark Bowker, Sr. Analyst, ESG and P.J. ...
To be productive, employees expect to be able to work on any device and from any location. IT is challenged with not only enabling this flexibility but also ensuring that corporate apps and data remain ...
Users often ignore internal security controls in order to get work done quickly. This puts the security of confidential information at risk. Tune in to this webinar to learn why a people-centric approach to security ...