IT organizations are pressured to deliver an exceptional, 24/7 customer experience. But all too often they are asked to meet these needs using traditional, inflexible event management tools that are unable to scale with the ...
Contact centers today are continually struggling to retain agents and customers alike. Customer service not only needs to be easier and faster but also smarter-offering personalization across every customer's preferred channel.
This book gives IT professionals a practical understanding of privileged account management (PAM). It describes what privileged accounts are, where they reside throughout an IT environment, and how they function. Most importantly, this book explains ...
IBM Food Trust is the first blockchain food safety solution that allows transaction partners to confidently and securely share food information, creating a more transparent and trustworthy global food supply chain.
How do organizations protect their data from persistent, sophisticated and well-funded attackers? Ponemon Institute's latest survey of current IBM Security Guardium clients shows how the Guardium platform has improved organizations' ability to protect their ...
