Whether you're looking to improve your application and service delivery, consolidate existing performance monitoring tools and responsibilities or justify the impact of a new technology deployment, these six steps can help you create the fundamental building blocks of an effective performance monitoring strategy.
Unified Communications represent a big step forward from VoIP, as the focus shifts from telephony to the broader scope of business communications. The ability to seamlessly integrate all modes into a single solution can have transformative results for the overall performance of the business.
The data-driven organization is the new benchmark for success. Firms that harness data to dictate strategic and tactical decisions companywide make more informed business plans, better optimize operations, improve customer interactions and provide competitive edge.