Recommended based on your profile: Making a Single View of the Customer Work Related White Papers: IBM XIV Storage System: Microsoft ESRP-storage proven for Microsoft Exchange solutions One Service, One Team. Closing the Gap between Development and Operations by Integrating Process, Tooling and Data Visit the Toolbox.com White Paper Library today for access to thousands of research documents.
Making a Single View of the Customer Work
Author: Jill Dych�© and Evan Levy
From CEOs to CFOs to marketing execs, management understands the "whys." Why customer loyalty is important because it drives profit. Why automation drives cost savings through efficiencies. Why a better understanding of customers means differentiating the behaviors around them - and why that's a competitive advantage. What they need help with is the "hows." As many executives embrace the idea of a true "single version of the truth" about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven't reached this goal. Download this white paper to learn some key tactics to getting your organization pointed in the right direction.
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IBM XIV Storage System: Microsoft ESRP-storage proven for Microsoft Exchange solutions
Author: IBM
Increasing reliance on email systems requires support from robust storage solutions. Rigorous testing has proven IBM XIV Storage System for Microsoft Exchange is capable of managing today's growing email environments. Read the solution brief and learn how this easy-to-manage system offers outstanding performance and high availability.
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One Service, One Team. Closing the Gap between Development and Operations by Integrating Process, Tooling and Data
Author: IBM - Brian Bryson, IBM, Quality Management Solution Manager
This Webcast Event was held on Tuesday August 17, 2010 at 1:00pm EST featured Brian Bryson, IBM, Quality Management Solution Manager. Integrated Service Management for Design and Delivery, bridges the end-to-end processes, data and tooling across development and operations to help ensure clients are successfully managing the ever-evolving lifecycle of smarter solutions. The integrated suite of Rational and Tivoli offerings creates a synergistic process that can help client organizations: Identify required changes and resolve customer issues in less time, Reduce system downtime and repair costs, and Avoid deployment surprises through accurate architectural models. During this On-Demand presentation we'll be showcasing how the integrated offerings from Rational and Tivoli help lower the cost and risk associated with managing the end-to-end software lifecycle by improving communication and collaboration between development and operations teams.
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