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Design Patterns for Case Management
Author: EMC
This article discusses how using a 'case management' construct as an organizing principle can often simplify the challenges associated with complex decision-intensive processes. Learn the benefits of a case management approach and walk through a claims processing example that incorporates best practices and enforces policies while remaining flexible enough to reflect an organizations unique pattern and culture.
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One Service, One Team. Closing the Gap between Development and Operations by Integrating Process, Tooling and Data
Author: IBM - Brian Bryson, IBM, Quality Management Solution Manager
This Webcast Event was held on Tuesday August 17, 2010 at 1:00pm EST featured Brian Bryson, IBM, Quality Management Solution Manager. Integrated Service Management for Design and Delivery, bridges the end-to-end processes, data and tooling across development and operations to help ensure clients are successfully managing the ever-evolving lifecycle of smarter solutions. The integrated suite of Rational and Tivoli offerings creates a synergistic process that can help client organizations: Identify required changes and resolve customer issues in less time, Reduce system downtime and repair costs, and Avoid deployment surprises through accurate architectural models. During this On-Demand presentation we'll be showcasing how the integrated offerings from Rational and Tivoli help lower the cost and risk associated with managing the end-to-end software lifecycle by improving communication and collaboration between development and operations teams.
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IBM XIV Storage System: Microsoft ESRP-storage proven for Microsoft Exchange solutions
Author: IBM
Increasing reliance on email systems requires support from robust storage solutions. Rigorous testing has proven IBM XIV Storage System for Microsoft Exchange is capable of managing today's growing email environments. Read the solution brief and learn how this easy-to-manage system offers outstanding performance and high availability.
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