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Monday, 31 October 2011

Design Patterns for Case Management



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Design Patterns for Case Management

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Design Patterns for Case Management
Author: EMC

This article discusses how using a 'case management' construct as an organizing principle can often simplify the challenges associated with complex decision-intensive processes. Learn the benefits of a case management approach and walk through a claims processing example that incorporates best practices and enforces policies while remaining flexible enough to reflect an organizations unique pattern and culture. Download


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Author: IBM - Brian Bryson, IBM, Quality Management Solution Manager

This Webcast Event was held on Tuesday August 17, 2010 at 1:00pm EST featured Brian Bryson, IBM, Quality Management Solution Manager. Integrated Service Management for Design and Delivery, bridges the end-to-end processes, data and tooling across development and operations to help ensure clients are successfully managing the ever-evolving lifecycle of smarter solutions. The integrated suite of Rational and Tivoli offerings creates a synergistic process that can help client organizations: Identify required changes and resolve customer issues in less time, Reduce system downtime and repair costs, and Avoid deployment surprises through accurate architectural models. During this On-Demand presentation we'll be showcasing how the integrated offerings from Rational and Tivoli help lower the cost and risk associated with managing the end-to-end software lifecycle by improving communication and collaboration between development and operations teams. Download


IBM XIV Storage System: Microsoft ESRP-storage proven for Microsoft Exchange solutions
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